MOTOAID'S MEMBERSHIP CARD (TERMS AND CONDITIONS)

Sample: MOTOAID MEMBERSHIP CARD (Front)

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STANDARD MEMBERSHIP
Why should I become a MOTO AID Member?
You need :
1. Someone to assist you during breakdowns, anywhere within Peninsular Malaysia.
2. Someone looking out for you and your pillion ,on a 24 hour basis, 365 days a year
3. Someone trained to handle your bikes
4. A known fixed charge for towing within Peninsular Malaysia
Standard Members will be only charged RM150 for a 30km radius zone pick up.  Subsequent kms will be charged at a rate of RM1.50/km for the distance travelled to and fro, during the particular task , regardless of the time of day or night. Please note that for a non-member, the current rate for towing within a 30km radius would be anywhere between RM250-RM380/ tow depending on the service provider.

4. A PEACE OF MIND when riding. Motoaid WILL answer your calls and yes we WILL help you anytime you call. Motoaid will fulfill its duty towards calls by sending in suitable units to fit the job description every time an rescue is activated.

Protection offered on a 24-hour breakdown, towing, road assistance, road tax and insurance renewal services, and a host of other benefits and privileges for the discerning motorcyclist.

24-Hour Breakdown Assistance+ Member discounts on towings + Vehicle Inspection+ Technical Advice on Motorcycles + Panel Workshop Accident Claims + Standard Discounts at selected Service and Merchandise Outlets + Bike Rentals + Riding Licence / Road Tax Renewal + Standard Rates: Motorcycling Magazine + Motorcycle Spa / Wash + Standard package for Creative Makeovers +Standard Travel Privileges + Events

Optional:

+ Standard Personal Accident Coverage
Request to tow a machine that is functioning or having found that the act of towing in that particular instance will cause harm or in cases where acts by the caller or owner of the machine is or are found to be abusive; verbally or physically  to a normal user, will also give Motoaid Malaysia the right not to serve. Refusal to use our services or assets at the time of arrival will enable the rights to Motoaid to render the service chargeable or otherwise.
How much does MOTOAID STANDARD Membership cost?

Entrance                                 :  RM25

Annual                                    : RM68 (First motorcycle only)

Additional Motorcycles            : RM35 / each additional motorcycle (same owner/same                                                  application form)

Benefits:-

Standard privileges 

SAMPLE : MOTOAID MEMBERSHIP CARD (back)

DELUXE Membership

Protection offered on a 24-hour breakdown, towing, road assistance, road tax and insurance renewal services, and a host of other benefits and privileges for the discerning motorcyclist.

24-Hour Breakdown Assistance+ Free towing in the Free Breakdown Zones + Deluxe rates for Outside Breakdown Zones + Vehicle Inspection+ Technical Advice on Motorcycles + Panel Workshop Accident Claims + Deluxe Discounts at selected Service and Merchandise Outlets + Bike Rentals + Riding Licence / Road Tax Renewal + Deluxe Rates: Motorcycling Magazine + Motorcycle Spa / Wash + Deluxe package for Creative Makeovers +Deluxe Travel Privileges + Events

Optional:

+ Deluxe Personal Accident Coverage

 How much does MOTOAID Deluxe Membership cost?

Entrance                                              :  RM25

Annual                                                  : RM225 (First motorcycle only)

Next Additional Motorcycle                  : 25% off for additional motorcycles (same owner/same                                                           application form)

Benefits:-

FBZ breakdown assistance                   : 2 (Two)

What is an FBZ (free breakdown zones) ?
An FBZ is a 30km radius zone from point A (pick up point) to point B within Peninsular Malaysia. The deluxe package offers 2 free FBZ towings a year. Subsequent kilometers after the FBZ will be charged RM1.50/km to destination.
Additional calls after the 2 complimentary towings will be charged RM150/ tow within the FBZ. Subsequent kms will be charged at a rate of RM1.50/km for the distance travelled to and fro, during the particular task , regardless of the time of day or night. Motoaid will fulfill its duty towards calls by sending in suitable units to fit the job description every time an rescue is activated however, refusal to use our services or its assets at the time of arrival will give Motoaid the right to render that particular service chargeable or otherwise. Request to tow a machine that is functioning or having found that the act of towing in that particular instance will cause harm or in cases where acts by the caller or owner of the machine is or are found to be abusive; verbally or physically  to a normal user, will also give Motoaid Malaysia the right not to serve.  

EXECUTIVE MEMBERSHIP

+ 24-Hour Breakdown Assistance+ Unlimited Free towing in the Free Breakdown Zones + Executive rates for Outside Breakdown Zones + Vehicle Inspection+ Technical Advice on Motorcycles + Panel Workshop Accident Claims  + Bike Rentals + Riding Licence / Road Tax Renewal + Executive Rates: Motorcycling Magazine + Executive Motorcycle Spa / Wash Packages + Executive package for Creative Makeovers + Executive Events+ Executive Travel Privileges + Executive Discounts at selected Service and Merchandise Outlets

Optional:

+ Executive Personal Accident Coverage
An FBZ is a 30km radius zone from point A (pick up point) to point B within Peninsular Malaysia. The EXEC package offers unlimited FBZ towings within a year. This applies to immobilized vehicles only. Motoaid Malaysia's definition of an` immobilized vehicle'  is of a vehicle that cannot move, function or work as a normal motorcycle or powered by its own; to move or function. Here,in cases where deliberate ill maintenance of a machine is found, Motoaid has the right not served calls of that nature. For example, if a vehicle that is  owned by a card member is left for a long period of time or left for a period of time which renders the machine immobilized , Motoaid Malaysia has the right not to serve. Vehicles that are found to be immobilized but owned by a card member before the date of membership activation will not be served. Request to tow a machine that is functioning or having found that the act of towing in that particular instance will cause harm or in cases where acts by the caller or owner of the machine is or are found to be abusive; verbally or physically  to a normal user, will also give Motoaid Malaysia the right not to serve. Subsequent kms will be charged at a rate of RM1.50/km for the distance travelled to and fro, during the particular task , regardless of the time of day or night.  Motoaid will fulfill its duty towards calls by sending in suitable units to fit the job description every time an rescue is activated however, refusal to use our services or its assets at the time of arrival will give Motoaid the right to render that particular service chargeable.  

How much does MOTOAID executive Membership cost?

Entrance                                                : RM25

Annual                                                   : RM355 (First motorcycle only)

Next Additional Motorcycle                  : RM25% off for additional motorcycles (same owner/same                                                    application form)

Benefits:-

FBZ breakdown assistance                   : UNLIMITED

  

VIP MEMBERSHIP
+ 24-Hour Breakdown Assistance+ Unlimited Free towing in the Free Breakdown Zones     + VIP rates for Outside Breakdown Zones + Panel Workshop Accident Claims + Bike Rentals + Riding Licence / Road Tax Renewal + VIP packages for Creative Makeovers + VIP Events + VIP Rates: Motorcycling Magazine + Motorcycle Spa / Wash +  Convoy / Track Day Support+ VIP 5 Star Travel Privileges + VIP Discounts at selected Service and Merchandise Outlets + VIP package : delivery of vehicles for servicing and maintenance + inspection + technical Advice on motorcycles + Marshal Support Packages +

All inclusive:

+ VIP Personal Accident Coverage

+ VIP Package for Car Towings

An FBZ is a 30km radius zone from point A (pick up point) to point B within Peninsular Malaysia. The VIP package offers unlimited FBZ towings within a year. This applies to immobilized vehicles only. Motoaid Malaysia's definition of an` immobilized vehicle'  is of a vehicle that cannot move, function or work as a normal motorcycle or powered by its own; to move or function. Here,in cases where deliberate ill maintenance of a machine is found, Motoaid has the right not served calls of that nature. For example, if a vehicle that is  owned by a card member is left for a long period of time or left for a period of time which renders the machine immobilized , Motoaid Malaysia has the right not to serve. Vehicles that are found to be immobilized but owned by a card member before the date of membership activation will not be served. Request to tow a machine that is functioning or having found that the act of towing in that particular instance will cause harm or in cases where acts by the caller or owner of the machine is or are found to be abusive; verbally or physically  to a normal user, will also give Motoaid Malaysia the right not to serve. Subsequent kms will be charged at a rate of RM1.50/km for the distance travelled to and fro, during the particular task , regardless of the time of day or night.  Motoaid will fulfill its duty towards calls by sending in suitable units to fit the job description every time an rescue is activated however, refusal to use our services or its assets at the time of arrival will give Motoaid the right to render that particular service chargeable.

Please note that Moto Aid's services covers only pickups and deliveries along or within government gazetted roads within Peninsular Malaysia. For pickups and deliveries involving Malaysian's Highlands ie: cameron highlands. genting highlands. fraser's hill . bukit bendera, gunung jerai, maxwell hill etc, additional charges applies. At times, sufficient lead time would be required for transfers involving more than a hundred kilometers from pickup point. 

How much does MOTOAID executive Membership cost?

Entrance                                               : RM50

Annual                                                  : RM500 (First motorcycle only)

Next Additional Motorcycle                  : 25% off for additional motorcycles.(same owner/same                                                          application form)

Benefits:-

FBZ breakdown assistance                   : UNLIMITED

MOTO AID'S RULES AND REGULATIONS

 .     

1 Moto Aid memberships are only applicable to private motorcycle owners. Commercially registered vehicles (such as lorry, truck, van, taxi, wagon, etc.) are not eligible to apply for MOTO AID memberships. MOTO AID reserves the right to refuse towing such commercial vehicles.

2. Renewal notices will be sent to members (Standard, Deluxe, Executive and VIP membership) before the expiry date of the membership. If payment due is not received by the membership expiry date, MOTO AID will not be able to render breakdown assistance and other privileges to the members concerned.

3.     All vehicles registered by owners who would like to be members of Moto Aid’s privileged cards must be in good running condition prior and acceptable by the service provider.

STANDARD / DELUXE / EXECUTIVE / VIP Member
In the event that the member fails to renew his/her membership within three (03) months after the expiry date, he/she will cease to be a member. To reinstate as member and to enjoy the benefits and services, he/she must pay the entrance and annual fees.

Renewal of MOTO AID membership can be done / renewed : 1)  at any MOTO AID offices or Panel outlets  2) Via Online Registration at www.motoaid.com.my or 3) Members can just mail / email it to:  motoaidservices@gmail.com or to  MOTO AID SERVICES (M) SDN. BHD., D109, BLOCK D KELANA SQUARE, JALAN SS7/26 KELANA JAYA, 47301 SELANGOR DARUL EHSAN, and it will undergo a review process before further action taken by Moto Aid to process your applications.
For credit and charge card holders, you may ask our telemarketing unit.03-20969101/ 03-20969103 (f) and provide us with your card details and contacts. Kindly look us up at www.motoaid.com.my / www.motoaid.blogspot.com/ facebook: MOTO AID,   to view the list of internet banking facilities and branches available for renewals.

All calls for assistance by members will be attended to within the fastest time possible except in cases of fatal accidents (whereby only authorities like the Police, JPJ and Spad can attend to) and natural disasters like fire, flood, landslides, earthquakes, tsunamis and instances whereby the action of carrying out the particular task is deemed dangerous to our bike handler /staff ie: presence of abusive actions (verbal/non verbal) and riots is present. Motoaid will fulfill its duty towards calls by sending in suitable units as it sees fit for the job description every time a rescue is activated however, refusal to use our services or its assets at the time of arrival will give Motoaid the right to render that particular service chargeable.

4.     Transfer of Membership: Standard, Deluxe, Executive and VIP Membership is strictly non-transferable, from one member to another and from one vehicle to another. However, in case of existing vehicle no longer owned by the registered member with MOTO AID, a processing fee of RM20 per card is chargeable for transferring existing card to a new vehicle for the remainder of the membership’s validity.

5.     Cancellation: No entrance fee or proportionate part of the annual fee shall be refunded upon cancellation of membership. (Without any exceptions).

6.     Loss of Membership cards  : Application for replacement of membership cards can be made at any of the MOTO AID offices at RM20.00 per Standard / Deluxe card, RM30.00 per Exec card and RM40.00 per VIP cards respectively. You may also write in to request for replacement along with your payment of requisition.

8.   Conversion of MOTO AID membership: Conversion of membership to other categories of MOTO AID membership can only be done at the time of renewal. A fee of RM 25.00 will be imposed per conversion.

9.     Activation period: New applicants and renewal of expired members are subject to a 48-hour activation period. During this period, the member will be entitled to as privileges of the card except for towing and breakdown services